FAQ
Yes they will.
Our cases feature a seamless rubberized bumper that protects the back and sides of your phone, if you regularly carry your phone in a pocket or purse with keys or coins, it might be a good idea to invest in a tempered glass screen protector to protect your screen from the small scratches these could cause.
Are your phone cases water-proof?
Our wood phone cases are water resistant and will absolutely survive a prolonged dunk in water. Your phone however, might not.
Are your phone cases scratch proof?
Our cases are not immune to scratches, however even with heavy use, we doubt you will ever notice a scratch. We use an eco-friendly industrial strength finish on our cases that makes them very scratch resistant. If you take reasonable care of your phone case, it will look and feel brand new for years.
How do I clean my wood phone case?
The premium wood on your phone case is water resistant, so a good rub down with soap and water or any floor cleaner will do the job of cleaning any dirt or debris off your custom smartphone case.
Do you make phone cases for all phone types?
We are one of the worlds leading wood phone case manufacturers so we are able to offer cases for almost every flagship phone available in North America.
Since 2014 we have also been on the forefront of new phone releases. We will always have new Apple phone cases and Samsung phone cases designed and ready to ship either on release-day or shortly after.
Using our custom case builder, you can order a case for any of our currently supported phone types.
Apple
Samsung
Huawei
Google
LG
Where do you ship?
We ship our products everywhere in the world.
How long does shipping take?
Since there are 6,000+ different case combinations available through our custom case builder, every case we make is built to order. We try to process orders as fast as possible generally within 1-3 business days.
We are a team of just 2 brothers, creating all our products in-house. We hope you understand that quality takes time, we refuse to send out a sub-par product.
Shipping time varies depending on your proximity to our location, our shop is located in Calgary, Alberta, Canada. Shipping delivery times are generated at checkout.
Warranty
We guarantee your new wood phone case will stand up to anything you can throw at it or spill on it and it will not break.
We offer a 1-Year warranty from date of purchase covering any manufacturing defect.
No 50% off replacement program here.
Simply put, the reason we are able to offer such a long hassle-free warranty is because we get so few warranty claims.
We think it's important to put customer satisfaction over our own profits. We are so confident your phone case will stand up to your everyday life, if you ever do need a replacement because your case breaks, we will even ship it to you free of charge.
We believe we make the best wood phone cases in the world and we are certain you will agree.
**Our Warranty does not cover any repair or replacement costs for any damage to your device as a result of the use of any Alto products.